Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:
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- Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel 'sticky' or do not respond in a consistent manner
Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
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To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Air (Retina, 13-inch, 2018)
- MacBook Air (Retina, 13-inch, 2019)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
- MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2018)
- MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2019)
Note: No other Mac notebook models are part of this program.
Please choose one of the options below for service. Your Mac notebook will be examined prior to any service to verify that it is eligible for this program.
The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Mail in your device to the Apple Repair Center.
To prepare your unit for service, please backup your data.
Note: If your MacBook, MacBook Air, or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
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This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook.
If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.
The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.
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Start the installation by downloading the software from the SMART website. After you’ve downloaded and run the installer, you or the teacher need to activate the software.
To download and install SMART Notebook
Go to https://www.smarttech.com/products/education-software/smart-learning-suite/admin-download.
Select SMART Notebook 19 from Select your version.
If not already selected, under Change operating system, select Windows.
Under Select install package, select either the Web installer or USB installer, depending on your needs.
You can install SMART Notebook using the USB installer or the web-based installer. The USB installer is for use if you’re installing SMART Notebook on a computer that doesn’t have internet. However, an internet connection is required for activating the software.
Tip
If you’re installing SMART Notebook on multiple computers, use the USB installer so you only have to download the installer once, saving you time. If you are deploying SMART Notebook on multiple computers, refer to the SMART Notebook deployment guides (support.smarttech.com/docs/redirect/?product=notebook&context=documents).
Click DOWNLOAD - WINDOWS and save the file to a temporary location
Double-click the downloaded installer file to start the installation wizard.
Follow the on-screen instructions to complete the installation.
When the installation is complete, the following SMART software and tools are installed in addition to SMART Notebook:
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Software / tool | Description |
|---|---|
SMART Ink | SMART’s digital ink software. |
SMART Product Drivers | Software required for SMART Ink and enabling touch interactions on SMART Board interactive displays. |
SMART Gallery Essentials | A package of images, multimedia files, Notebook pages, backgrounds, themes, and other content that teachers can use in their lessons. |
SMART Lesson Activity Toolkit | A package of images and Notebook pages teachers can use to build their own interactive activities. |
SMART Product Update (SPU) | Tool for updating all SMART software installed on the computer. |
SMART Uninstaller | Tool for uninstalling SMART software. |
SMART Ink Document Viewer | A PDF file viewer designed and optimized to work with SMART Ink. |
SMART System Menu | Menu from which you can access many functions and tools:
|